FREE TRACKABLE SHIPPING TO ALL OF SWEDEN RIGHT NOW!

🔒 Shop safely with Klarna

Warranty & Complaints

Thank you for your interest in the products and services of our company BilligaBoden.se. This limited warranty applies to physical goods, and only to physical goods, purchased from our company BilligaBoden ("physical goods").

What does this limited warranty cover?

This Limited Warranty covers all defects in materials and all defects due to workmanship during the warranty period. During the warranty period, our company BilligaBoden will repair or replace, free of charge, products or parts of a product that prove to be defective due to faulty materials or workmanship.

What will we do to fix problems?

Our company BilligaBoden will either repair the product free of charge, using new or refurbished spare parts. If the product cannot be repaired, we will send you a new product at no extra cost.

How long does the coverage last?

The warranty period for physical goods purchased from our company BilligaBoden is 2 years from the date of purchase. A replacement physical good or part takes on the remaining warranty of the original physical good or 2 years from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problems caused by: consumer conditions, malfunctions, or damage not due to defects in materials or workmanship.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Contact us here via Kontakt@Billigaboden.se

Complaints

We at BilligaBoden are committed to ensuring customer satisfaction and to delivering high quality products. If for any reason you need to make a complaint about a product, please follow the process below.

BilligaBoden complies with the Consumer Purchase Act and provides a three-year right of complaint to you as a private customer. As a consumer, you have the legal right to complain for up to three years from the purchase, but within a reasonable time (two months) from the discovery of a defect. Complaints can be made by contacting our customer service at Kontakt@Billigaboden.se. Please be prepared to provide relevant information so that we can handle your complaint.

In the event of a complaint, BilligaBoden is responsible for the shipping costs including any replacement delivery. Therefore, it is important to use the shipping documents sent from BilligaBoden. If you choose to pay for the shipping and how the item is sent back to us, you are also responsible for the item yourself until it reaches us, ie also during transportation. The product(s) returned against cash on delivery or cash on delivery are not triggered by BilligaBoden.

In order for the product to be considered defective, the defect must be original. An original defect is a defect that already existed when you bought or received the item.
The fault does not have to be immediately apparent. It can be an original defect even if the defect becomes apparent after some time.
The goods are not considered faulty if you caused the fault yourself, for example by using them incorrectly.

If you want to complain about a product, first contact our Customer Service at the email below
E-mail: Kontakt@BilligaBoden.se

For faster handling of complaints within United Kingdom, please contact us by e-mail at Kontakt@BilligaBoden.se for a Swedish address.
We strive to resolve your case as quickly and efficiently as possible to ensure your satisfaction.

Packages will be sent to the following address:
PU LAN COMMODITY TECHNOLOGY CO, LTD
PL-DROPSHIPPING
R12 Victoria Mall No 125 GuanHui Road, ZhangMuTou Town,
Dongguan City, Dongguan Province 523000, China

  • Address:

    BILLIGABODEN.SE
    Box 1981
    116 74 Stockholm

  • Customer service:

  • Company information:

    DBMK Trading AB
    Org nr: 559155-3028
    VAT nr: SE559155302801

WHAT OUR CUSTOMERS SAY

  • Erika J.

    ⭐⭐⭐⭐⭐
    The delivery was fast and I am super happy with the nail grinder! :)

    - Verified customer

  • Cecilia N.

    ⭐⭐⭐⭐⭐
    Very professional and knowledgeable customer service. Absolutely gorgeous dress.

    - Verified customer

  • Alexandra G.

    ⭐⭐⭐⭐⭐
    The claw trimmer works super well and my dog Rambo doesn't mind at all when I sharpen his claws.

    - Verified customer

  • Hedda P.

    ⭐⭐⭐⭐⭐
    Very good for tension in the neck. One for me and one for my dad, it will relieve his pain. Thanks ❤️

    - Verified customer